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Find out more about the cities and towns where FSB branches are located:

Dover, NH

Barrington, NH

Durham, NH

Portsmouth, NH

Rochester, NH

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Employment

Federal Savings Bank was established in 1890 and still offers personal service, competitive rates, and a wide array of investment options for individuals and businesses. We credit our success, in part, to our commitment to our customers, employees, and the communities we serve. Our colleagues work in an environment where teamwork, creativity and initiative is encouraged and rewarded. We offer competitive salaries, ongoing training opportunities as well as a comprehensive benefits package.

If you are interested in joining our team, please apply at any of our branches or complete this application and submit with your cover letter and resume to:

Federal Savings Bank
PO Box 1099
Dover, NH 03821
Attn: Human Resources
Email: Kristen Collins

Federal Savings Bank is an equal opportunity and affirmative action employer.

"EEO is the Law"   "EEO es la Ley"

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Current Openings

AVP, Business Development Officer

This position is responsible for developing business relationships in the Bank’s market area; cross-selling products and services with a strong commitment to helping the institution grow its commercial deposits, commercial loan portfolio and referring new commercial loans to the Commercial Loan Officers, and provide leads to the Wealth Management department. Ensures professional, courteous and efficient service is provided at all times.

Essential Job Functions

  • Conduct businessdevelopment calls with local individuals and businesses to originate new deposit and loan relationships.
  • Actively participate in the bank’s business development program.
  • Establish priorities and prepare itineraries for business development leads including; reviewing prospect lists, news publications, etc.
  • Refer leads to the Commercial and Residential Loan Officers and Branch Managers as appropriate.
  • Conduct joint business calls with the Branch Managers to help enhance their cross-selling skills and recognize opportunities for retail and consumer deposit and loan
    growth.
  • Recommend upgrades, elimination or development of under-performing products and services and development or introduction of new products and services as necessary.
  • Meet with customers at a place convenient to their needs and promote a favorable image of the Bank in all business activities within the community.
  • Required to actively participate in local community events such as; local Chambers of Commerce, home shows and open houses to promote the products and services of the Bank.
  • Respond in a professional manner to questions regarding products and services of the Bank, matching the customer needs to the appropriate services.
  • Assist with the implementation of marketing programs and product promotion as required.
  • Respond to customer inquiries, evaluate needs and actively suggest products and services to meet said needs.
  • Establish and maintain contact with local business managers and other professionals within the established market area, through direct calls, business organization gatherings, etc. to actively solicit new business.
  • Conduct follow-up calls to business prospects and customers to determine if an appropriate level of customer satisfaction has been met, as well as periodic communication to determine if other banking needs exist and to ensure consistent customer satisfaction.
  • Prepare and present reports on new commercial relationships, volume and performance against goals, according to established requirements. Monitor market trends and recommend changes as appropriate.
  • Participate in staff meetings, seminars and courses to remain current.
  • Maintain knowledge of and ensure compliance with Federal and State banking regulations and adhere to all bank policies and procedures.

Skills/Experience Required

  • Bachelor’s degree or higher. Banking experience with a strong concentration in commercial lending is required.
  • Three to five years of progressive experience in banking and sales.
  • Excellent customer service, communication and organizational skills.
  • Strong computer skills and familiarity with various software programs.

We are an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.

Teller/Customer Service Representative

A part-time Teller/Customer Service Representative position is open in our Portsmouth office. Under general supervision and in accordance with established policies and procedures, the incumbent is responsible for opening and servicing customer accounts, accepting loan payments and cashing checks. Develops and maintains knowledge of Federal Saving Bank products and services. Promotes and refers new and existing customers to appropriate departments. Processes a variety of customer transactions including but not limited to; account deposits and withdrawals, issuing Bank Checks, Money Orders, Travelers Checks and cash advances. Ensures professional, courteous and efficient service is given to customers at all times.

  • Must have a positive attitude and the ability to follow the direction of a supervisor, work well with peers and communicate effectively.
  • High School graduate or GED is required. Experience in handling cash and dealing with the public as a cashier or teller is essential.
  • Must be willing to travel and report to any of our local branches if necessary, whether temporary or permanent.
  • Must be in current position for a minimum of six months.
  • Candidates are required to lift cash boxes and currency/coin bags of approximately 30 pounds.
  • Computer experience in Word and Excel.
  • Must be willing to work 25-28 hours per week. Saturday hours are required.

We are an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department. 

Call Center Representative

Under general supervision and in accordance with established policies and procedures, the incumbent is responsible for providing professional, knowledgeable, courteous, friendly and efficient customer service to customers calling into the Call Center. This position requires that you consistently use discretion and courtesy to customers and employees while utilizing thoroughness and sound judgment to resolve customer inquiries. The ability to thrive in a fast paced work environment is essential. Must possess a high degree of knowledge of bank products, services and delivery platforms. The ability to cross-sell the Bank’s products and services while recognizing customer needs is an essential component of the position. Must be able to promote a positive team-building atmosphere. Must effectively prioritize and accept responsibility of the daily workload.

Essential Job Functions

  • Possess an unquestioning ability to protect customer information and exercise professionalism in all internal and external customer contact.
  • Maintain a thorough working knowledge of products, services and delivery platforms to effectively respond to existing and new customer telephone and email inquiries which includes; knowledge of retail and commercial loan and deposit products and services, retail and commercial online banking products, remote deposit
    capture, mobile banking, telephone banking, ATM/Debit Card, ACH and wire transfer requests, online bill payment and eStatements.
  • Maintain existing customer accounts and provide information or problem resolution.
  • Process all online and mobile banking access requests, password resets, eStatement and bill payment requests, check re-orders, ATM/Debit Card questions and ACH/wire transfer requests.
  • Must be able to troubleshoot and assist customers with general inquires, resolve end-user browser/software issues, and end-user education while recognizing when to escalate more difficult issues to the Call Center Manager.
  • Sustain a referral culture among all areas of the Bank while directing and coordinating referrals to all departments as appropriate.
  • Provide superior customer service by answering questions via telephone and/or email to ensure that Quality Customer Service standards are consistently achieved.
  • Conduct proper follow-up on all customer communication to ensure customer satisfaction.
  • Support the introduction and maintenance of new bank products and services.
  • Perform account research as directed.
  • Handle the booking and maintenance of Individual Retirement Accounts (IRA).
  • Responsible for processing accounts that have been opened online and maintaining a system for follow-up on pending items on accounts opened online.
  • Maintains knowledge of and ensures compliance with Federal and State banking regulations and adheres to all Bank policies and procedures.
  • Performs additional duties as required. Backup for Deposit Operations/Call Center Manager as necessary.

Skills/Experience Required

  • High school diploma or general education (GED) with preferably three to five years of prior experience in retail banking.
  • Previous call center and sales experience is highly desired.
  • Excellent customer service, organization and communication (both written and verbal) skills.
  • The ability to learn quickly as well as excellent trouble shooting and problem solving skills.
  • The ability to cross sell the Bank’s products and services while assisting the customer.
  • Ensure consist professionalism and confidence while working to help resolve customers’ questions or concerns.
  • Specific skills related to questioning and listening in order to maintain an effective line of communication on the telephone.
  • Ability to use proper etiquette and apply methods of creating a positive rapport with callers and customers over the telephone that provides positive results.
  • Proficiency with the Internet and familiarity with browser software. Strong computer skills and familiarity with various software programs.
  • Must be able to adhere to a flexible work schedule including but not limited to working after the Bank’s normal operating hours and Saturdays.

We are an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.