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Dover, NH

Barrington, NH

Durham, NH

Portsmouth, NH

Rochester, NH

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Employment

Federal Savings Bank was established in 1890 and still offers personal service, competitive rates, and a wide array of investment options for individuals and businesses. We credit our success, in part, to our commitment to our customers, employees, and the communities we serve. Our colleagues work in an environment where teamwork, creativity and initiative is encouraged and rewarded. We offer competitive salaries, ongoing training opportunities as well as a comprehensive benefits package. If you are interested in joining our team, please apply at any of our branches or complete this application and submit with your cover letter and resume to:

Federal Savings Bank
PO Box 1099
Dover, NH 03821
Attn: Human Resources
Email: Kristen Collins

Federal Savings Bank is an equal opportunity and affirmative action employer.

Current Openings

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Retail Loan Officer

This position is responsible for originating residential mortgage loans with a primary focus on a specific geographic territory, performing the duties of a Retail Loan Officer to include;

  • Meet with and counsel existing and prospective mortgage loan customers, at the time and place of their convenience.
  • Meet or exceed established individual origination volume requirements annually, according to business plan requirements and metrics.
  • Respond in a professional manner to questions regarding rates, policies and practices of the Bank relative to mortgage lending.
  • Follow each loan through to the closing, working with the customer, real estate broker, loan processor and/or attorneys as necessary.
  • Refer problems or unusual situations to management for resolution.
  • Comply with all Bank and department policies and procedures and all applicable Federal, State and Secondary Market regulations.
  • Establish and maintain contact with real estate professionals, accountants, financial advisors and attorneys within a defined geographic territory through direct calls, and real estate networking events, presenting yourself in a professional manner.
  • Responsible for remaining abreast of all regulatory issues effecting mortgage loans and initiate the appropriate changes in policy/procedures.
  • Inform business contacts of any new lending programs and inquire about the credit needs or concerns of individuals in the community with the objective of enhancing the volume of mortgage originations and effectively meeting the credit needs of the community.
  • Represent the Bank through active participation in community organizations and events.

Skills/Experience Required:

  • Bachelor's degree with a concentration in business or finance and/or equivalent experience.
  • Three to five years of residential mortgage origination experience.
  • A thorough understanding of Secondary Market guidelines is required.
  • Strong computer skills and familiarity with various software programs including Word and Excel.

Customer Service Representative/Teller Supervisor

Under general supervision and in accordance with established policies and procedures, the incumbent is responsible for overseeing branch teller and platform operations; overseeing the activities of the branch staff and approving transactions requiring a supervisor's approval in the absence of the Branch Manager and Assistant Manager. Develops and maintains knowledge of Federal Savings Bank products and services to enhance referrals and cross-sales of new and existing customers to various departments within the Bank. Additional responsibilities include; opening and servicing customer accounts, accepting loan payments, cashing checks and processing a variety of customer transactions including but not limited to; deposits, account withdrawals, issuing Bank Checks, Money Orders, Travelers Checks, and cash advances. Ensures professional, courteous, and efficient service is given to our customers at all times. Additional responsibilities include;

  • Ensures that Quality Customer Service standards are consistently achieved.
  • Performs cash verification duties.
  • Assists with Teller/CSR settlement and error resolution including computer system input errors.
  • Helps in resolving difficult situations and recognizes to escalate more challenging issues to the Assistant and/or Branch Manager.
  • Maintains confidentiality of transactions.
  • Maintains high level of balancing standards.
  • Maintains knowledge of and ensures compliance with Federal and State banking regulations and adheres to all Bank policies and procedures.
  • Adheres to branch security according to company Security Program, exercising dual control according to established policies.
  • Must be available to work two to three Saturdays a month.
  • Agrees to open and close the branch in accordance with established procedures as required.
  • Has the aptitude to help perform Assistant Branch Manager Duties when necessary.

Skills/Experience Required

  • High school diploma or general education (GED).
  • At least two years of experience in a customer service or retail sales experience and/or cash handling position.
  • Excellent customer service, communication, and organizational skills.
  • Strong computer skills and familiarity with various software programs.