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Find out more about the cities and towns where FSB branches are located:

Dover, NH

Barrington, NH

Durham, NH

Portsmouth, NH

Rochester, NH

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Employment

Federal Savings Bank was established in 1890 and still offers personal service, competitive rates, and a wide array of investment options for individuals and businesses. We credit our success, in part, to our commitment to our customers, employees, and the communities we serve. Our colleagues work in an environment where teamwork, creativity and initiative is encouraged and rewarded. We offer competitive salaries, ongoing training opportunities as well as a comprehensive benefits package.

If you are interested in joining our team, please apply at any of our branches or complete this application and submit with your cover letter and resume to:

Federal Savings Bank
PO Box 1099
Dover, NH 03821
Attn: Human Resources
Email: Kristen Collins

Federal Savings Bank is an equal opportunity and affirmative action employer.

"EEO is the Law"   "EEO es la Ley"

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Current Openings

AVP, Business Development Officer

This position is responsible for developing business relationships in the Bank’s market area; cross-selling products and services with a strong commitment to helping the institution grow its commercial deposits, commercial loan portfolio and referring new commercial loans to the Commercial Loan Officers, and provide leads to the Wealth Management department. Ensures professional, courteous and efficient service is provided at all times.

Essential Job Functions

  • Conduct businessdevelopment calls with local individuals and businesses to originate new deposit and loan relationships.
  • Actively participate in the bank’s business development program.
  • Establish priorities and prepare itineraries for business development leads including; reviewing prospect lists, news publications, etc.
  • Refer leads to the Commercial and Residential Loan Officers and Branch Managers as appropriate.
  • Conduct joint business calls with the Branch Managers to help enhance their cross-selling skills and recognize opportunities for retail and consumer deposit and loan
    growth.
  • Recommend upgrades, elimination or development of under-performing products and services and development or introduction of new products and services as necessary.
  • Meet with customers at a place convenient to their needs and promote a favorable image of the Bank in all business activities within the community.
  • Required to actively participate in local community events such as; local Chambers of Commerce, home shows and open houses to promote the products and services of the Bank.
  • Respond in a professional manner to questions regarding products and services of the Bank, matching the customer needs to the appropriate services.
  • Assist with the implementation of marketing programs and product promotion as required.
  • Respond to customer inquiries, evaluate needs and actively suggest products and services to meet said needs.
  • Establish and maintain contact with local business managers and other professionals within the established market area, through direct calls, business organization gatherings, etc. to actively solicit new business.
  • Conduct follow-up calls to business prospects and customers to determine if an appropriate level of customer satisfaction has been met, as well as periodic communication to determine if other banking needs exist and to ensure consistent customer satisfaction.
  • Prepare and present reports on new commercial relationships, volume and performance against goals, according to established requirements. Monitor market trends and recommend changes as appropriate.
  • Participate in staff meetings, seminars and courses to remain current.
  • Maintain knowledge of and ensure compliance with Federal and State banking regulations and adhere to all bank policies and procedures.

Skills/Experience Required

  • Bachelor’s degree or higher. Banking experience with a strong concentration in commercial lending is required.
  • Three to five years of progressive experience in banking and sales.
  • Excellent customer service, communication and organizational skills.
  • Strong computer skills and familiarity with various software programs.

Federal Savings Bank is an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.

VP, Sales and Training Manager

The VP Sales and Training Manager is responsible for the supervision and direction of the residential mortgage, business development, and customer support center staff. This positon will be required to administer the bank-wide sales training program, business development activities, and retail branch sales coaching. This position must provide creative development, design, and implementation of the bank-wide sales training program as well as coordinate staff sales, referral and calling activities in support of business development objectives. Direct mortgage loan origination staff to meet annual loan origination volume objectives while ensuring that accuracy, timeliness, completeness and regulatory compliance standards are met. Directs the business development staff to meet product sales and customer service objectives while ensuring that their activities are coordinated with the efforts of lending, branch and wealth management staff. Oversee the development and execution of the customer support center and related customer service activities. Ensures that professional, courteous, and efficient service is given to customers at all times while complying with bank policies, procedures and applicable state and federal banking regulations.

Essential Job Functions*

Supervise, motivate and monitor the residential loan origination staff, the business development staff and the customer support center staff. Direct retail loan origination business activity, participate in related loan officer calling and business development activity. Design and implement annual retail loan business development action plan. Manage and administer the bank-wide sales training program and related staff development activities. Manage the bank’s “Business Referrals Achieving Success” group to ensure that business development activities are properly coordinated, conducted and monitored in support of related organizational objectives. Responsible for administration, training and employee utilization of the Bank’s customer relationship management referral and sales system. Actively instill and maintain a positive sales environment and continually provide education and training of the Bank’s products and services.

Responsible for meeting annual bank wide residential and deposit origination goals. Direct and assign staff to help meet bank-wide retail and commercial deposit growth and cross-referral objectives. Establish standards to ensure residential loan transactions are properly processed in a timely manner; customer service standards are met; and the department adheres to all regulatory requirements. Maintain detailed knowledge of the bank’s products and services. Prepare annual budgets as necessary, participate in strategic planning, and develop the residential lending strategic goals and objectives. Contribute to the overall profitability of the Bank; implement costs controls, income generation, and monitor expenses to ensure compliance with budget. Manage relationships with key service providers and referral sources. Develop and maintain knowledge of the financial industry, economy, market conditions, interest rates, vendors and competition. Support audit and compliance review process for areas of responsibility.

Represent the bank in various professional and community functions to further enhance the bank’s image and develop additional business; assist the bank in establishing and maintaining market position in the areas the bank serves. Actively participate in industry trade group meetings and educational programs to remain abreast of current issues. Perform personnel actions including effective management of staff performance to include performance appraisals, disciplinary action, and screening candidates for employment. Consistently apply good decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures, keeping within assigned approval.

Skills/Experience Required

Bachelor’s degree from a college or university; 10 years related experience is recommended; or the equivalent combination of education and experience. Preferred work related experience should consist of retail loan origination. Required experience in community bank business development and sales training. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Working knowledge of retail loan origination and underwriting guidelines, Freddie Mac and Fannie Mae seller service policies/procedures and administration of origination, sales and servicing practices. Advanced knowledge of related state and federal lending and compliance regulations, and other community bank lending policies. Advanced skills in development, design and implementation of bank-wide sales and training curriculum. Advanced knowledge of loan origination and servicing system applications, customer support center call management applications as well as customer relationship management systems. Excellent organizational and time management skills, with the ability to provide positive leadership, supervision and training for four or more employees.

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees. Thorough understanding of management processes including the ability to plan department meetings and standards (setting objectives, developing strategies, budgeting, and developing policies and procedures) as well as effectively manage the selection, training, coaching and development of employees. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. Ability to work with no supervision while performing duties.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Federal Savings Bank is an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.