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Moving to the Area?

Find out more about the cities and towns where FSB branches are located:

Dover, NH

Barrington, NH

Durham, NH

Portsmouth, NH

Rochester, NH


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Federal Savings Bank was established in 1890 and still offers personal service, competitive rates, and a wide array of investment options for individuals and businesses. We credit our success, in part, to our commitment to our customers, employees, and the communities we serve. Our colleagues work in an environment where teamwork, creativity and initiative is encouraged and rewarded. We offer competitive salaries, ongoing training opportunities as well as a comprehensive benefits package.

If you are interested in joining our team, please apply at any of our branches or complete this application and submit with your cover letter and resume to:

Federal Savings Bank
PO Box 1099
Dover, NH 03821
Attn: Human Resources
Email: Kristen Collins

Federal Savings Bank is an equal opportunity and affirmative action employer.

"EEO is the Law"   "EEO es la Ley"

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Current Openings

Customer Service Representative Lead (Rochester)

Under general supervision and in accordance with established policies and procedures, the incumbent is responsible for leading branch teller and platform operations; providing support in the activities of the branch staff and approving transactions for peers in the absence of Management. They must develop and maintain knowledge of Company products and services offered in order to educate customers, promote FSB products and services to new and existing customers by engaging customers in conversation to uncover their current and future financial needs and refer customers to appropriate internal business partners as opportunities are identified. This individual must be able to model exceptional customer service skills by consistently going above and beyond in meeting customer needs. Additional responsibilities entail opening and closing the branch as needed, balancing the vault cash, the ATM machine and Dyna cash machines, opening, servicing, and maintaining customer accounts, interviewing loan applicants and accepting, processing, and closing loan applications, processing a variety of customer transactions including but not limited to: cashing checks, account deposits, account withdrawals, issuing Bank Checks, Money Orders, processing loan payments, completing wire transfers, processing stop payments and cash advance with the goal to ensure professional, courteous, and efficient service is given to our customers.

Essential Job Functions

  • Accurately processes a variety of customer transactions and provides professional, courteous, and efficient service at all times.
  • Ensures that Quality Customer Service standards are consistently achieved. Models behaviors in meeting and exceeding customer standards consistently.
  • Perform cash verification duties and complies with cash limits in accordance with branch operational standards.
  • Assist with teller/CSR settlement and error resolution.
  • Leads team in resolving difficult service situations and models exceptional customer service with each encounter. Recognizes when to escalate to Management.
  • Maintains confidentiality of transactions.
  • Maintains high level of balancing of cash to meet or exceed FSB standards.
  • Maintains knowledge of and ensures compliance with Federal and State banking regulations and adheres to all Bank policies and procedures.
  • Maintains a thorough knowledge of the Bank’s products and assists customers in opening and closing accounts, maintenance of accounts and services, and handling customer questions and concerns.
  • Engages new and existing customers in conversations regarding their current and future financial needs and promotes Bank products and services to help meet those needs.
  • Recognizes opportunities to help Customers and refer to internal business partners as appropriate.
  • Adheres to branch security according to company Security Program, exercising dual control according to established policies.
  • Must be available to work 2-3 Saturday’s per month.
  • Agrees to open and close the branch in accordance with established procedures as required.
  • Has the aptitude to assist and perform Assistant Branch Manager Duties when necessary.
  • Interviews loan applicants, discloses and collects documentation necessary, and closes applicable loans, as needed.
  • Approves financial transactions using sound judgment to minimize risk and potential losses to the Bank.
  • Supports and mentors team members to help develop their skills to be successful in their roles.
  • Contributes to a positive, ethical and respectful working environment.
  • Must have or be willing to obtain Notary Certification.
  • Take ownership of problem resolution and follows thru until resolved.

Skills/Experience/Training Required

  • High school diploma or general education (GED).
  • A minimum of two years’ of supervisory/managerial experience is required.
  • A minimum of five years’ of banking experience is required, to include but not limited to, cash handling, customer service and retail sales.
  • Must be presently abreast to the current regulatory environment that the bank’s face in the recent 2 to 3 years.
  • Excellent customer service, communication, and organizational skills.
  • Strong computer skills and familiarity with various software programs.
  • Application of sound judgment in making decisions.
  • Must be able to multi-task and maintain calm in challenging situations.
  • Demonstrate effective cash handling and balancing competency in accordance with established Teller Standards.

Working Conditions/Physical Demands

  • Physical surroundings are pleasant and comfortable with minimal exposure to injury or other hazards with moderate level of noise.
  • Physical effort required; normally standing with the freedom of movement on a regular basis; handling of light materials, supplies.
  • Some bending and lifting of cash drawer and coin bags of 30#’s may be required.
  • Visual and manual strain working with computers all day.
  • Must be able to work cooperatively with others.
  • Must be willing to help in other branch locations as needed.

 Federal Savings Bank is an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.


*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.