Laurie AbbottCustomer Service Representative
Because I believe it is important to give back to the communities in which I live and work, I have been a member of the Kiwanis Club of Dover since 2006, Read more...
Need to finance more than $417,000? At Federal Savings Bank, we can help.
We’re offering a special 0.25% rate discount* on jumbo mortgages when you sign up for automatic payment from an FSB checking account. With rates this low, you’ll save big over the life of your loan. And enjoy the convenience and peace of mind of automatic payments.
To take advantage of this offer, simply present this flyer when you open a checking account prior to closing. Call 1-800-462-2265 to learn more.
*Automatic loan payment and direct deposit are required from an FSB checking account. Rates and terms subject to change without notice. **Annual Percentage Rate (APR) effective as of February 26, 2014. Rate quoted includes the discount and is for a 30-year fixed rate jumbo mortgage and a LTV (loan-to-value) of 80%. Example: 360 monthly payments of $2,145.78 based on a loan amount of $450,000. Higher LTV (loan-to-value) and lower down payments may be possible. Payments do not include taxes and insurance premiums, if applicable. The actual payment obligation will be greater.
Frequently Asked Questions
Is Mobile Banking safe?
Mobile Banking uses encryption and multi-factor authentication to keep your account information safe. However, it is always best to practice safety precautions to ensure that your account details remain secure. Learn more about online banking and security information here.
What Online Banking features can I use through Mobile Banking?
Most features available through Online Banking will be available in Mobile Banking. You can view your accounts, make transfers, pay bills and find your local Federal Savings Bank Branch or ATM. eStatements are not available through Mobile Banking.
What should I do if I can't log into Mobile Banking?
What should I do if my mobile device is lost or stolen?
If during normal business hours, Monday-Friday 8am-5pm, contact the eBanking team at (603)-742-4680. If it is outside normal business hours, log into Online Banking, go to the My Options tab and select the stop using this phone under the Manage My Device section.
FSB Mobile Banking
With FSB Mobile Banking, you can check account balances, deposit checks, transfer funds, pay bills or find an FSB ATM--all from your handheld mobile device.
FSB Mobile Banking is a free* service for FSB Online Banking customers. To enroll, simply log into FSB Online Banking and follow the steps to enroll in Mobile Banking.
The FSB Mobile Banking Enrollment Process
1. Select "Enroll Now" on the Mobile Banking welcome page.
2. Select the Mobile Banking service you wish to utlilize.
Mobile Application - Smartphone (iPhone / Android)
Access to account balances and transaction history, express transfers and Bill Pay! You may also find locations of Federal Savings Bank branches and ATM's.
Mobile Application Details...
Follow the guidelines below to complete the Mobile Application enrollment:
(specific messages may differ slightly between Android and iPhone setups.)
Mobile Browser - Cellular device with Data Plan
Access to account balances and transaction history, express transfer and Bill Pay! You may also find locations of Federal Savings Bank branches and ATM's.
Mobile Browser Details...
Follow the guidelines below to complete the Mobile Browser enrollment:
Mobile Text - Cellular device without Data Plan
Access to account balances and transaction history. You may also find locations of Federal Savings Bank branches and ATM's.
Mobile Text Details...
Follow the guidelines below to complete the Mobile Banking enrollment:
Frequently Asked Questions
How does Mobile Deposit work?
Mobile Deposit requires a smart phone and the use of the Federal Savings Bank Mobile App. Once you have signed into to Mobile Banking you will select the deposits icon that appears on your screen. From there you will key in the amount of the deposit, take a photo of the front and back of the check and submit. Within seconds of uploading the transaction you will receive a confirmation that the deposit was received successfully.
What types of checks can be deposited through Mobile Deposit?
We can accept checks payable to you or to you and another account owner drawn on a U.S. bank. We can’t accept checks payable to a non-account owner, traveler cheques, foreign checks, substitute checks, savings bonds, returned checks, posted dated checks, state dated checks, or checks with poor image quality.
When will deposits be credited to my account?
Deposits received before 5:00 pm ET on a business* day will be considered to be deposited that same day. Deposits received after 5:00 pm ET or on a weekend or holiday will be considered as deposited the next business* day. Please note: All deposits are subject to verification and can be adjusted upon review.
Can I deposit a check for any amount?
You can deposit up to $2,500 per business* day for an established account. Accounts opened for less than 60 days will have a $1,000 per business* day limit. (If the account has had no overdraft activity for the first 60 days of account opening the limit will automatically be increased to $2,500). Deposits made after 5:00 pm ET on Friday, over the weekend or on a holiday are combined with the deposits for the next business day and limited to the $2,500 daily limit.
Mobile Deposit is available through our Mobile Banking App. The mobile deposit feature allows you to make a check deposit via Mobile Banking, by photographing the front and back of the check with your iPhone or Android mobile phone and submitting that image for deposit to your account.
Note. This feature is available via the downloadable app channel only and is for your iPhone or Android device.
If you are an existing customer you can deposit up to $2,500 per business* day. For new customers, you can deposit up to $1,000 per business* day for the first 60 days of the account opening. If the account is in good standing (no overdrafts) after the 60 days, we will automatically increase your daily limit to $2,500.
Deposits received before 5:00 pm ET on a business day are reviewed by a member of the Federal Savings Bank eBanking staff and credited to your account during our nightly processing. (Deposits received after 5:00 pm ET on a business day, over the weekend or on a holiday are considered to be deposited the next business* day.)
*Business Day - A business day is any day other than a Saturday, Sunday or federally declared holiday
Note. You do not need to enroll for Mobile Deposit, as long as you have an eligible account and are using the Federal Savings Bank Mobile Banking App the deposit icon will appear on your mobile banking screen. Only checking accounts are eligible for mobile deposit.
Access mobile banking via Federal Savings Bank's downloaded application using your iPhone or Android device
Real time tests are performed to:
Note. A number of other real time tests are performed to verify the check is not foreign, previously returned unpaid, a savings bond, a duplicate check, can be read clearly and doesn’t exceed deposit limits defined by Federal Savings Bank.
View Deposit History
The history reflects the status of the check capture, not the posting of the check to your account. Check images captured on your mobile device are available for 45 days.
If you try to access check images from your deposit history after more than 45 days, you will receive an error.
For various reasons, a check can be rejected after it was "accepted" by the mobile deposit system. You must check your account history to confirmt he check deposit was posted.
Deposits can fail real time as the deposit is submitted or they can fail during processing.
If an error is encountered that causes the item to fail during submission, you will be notified of the error immediately and may be given the option to retake the image.
This image is an example of a failed deposit during submission.
Note. If we reject a deposit we will send a follow up email to you advising you that the deposit was rejected, the reason why, and how you should proceed.
This table lists errors a user may encounter. The table lists the condition (what), the error the users receives and the users option in the App to resolve the error.
Tips on using Mobile Check Deposit
Former major league baseball pitcher and current Psychology Coach for the Boston Red Sox, Bob Tewksbury, made an appearance at the Federal Savings Bank Apple Harvest Day booth. Federal Savings Bank is the proud underwriter of Apple Harvest Day, which is a fall festival produced by the Greater Dover Chamber of Commerce.
Federal Savings Bank employees volunteer every year to participate in the American Cancer Society's Relay for Life Walk. Over the last few years, FSB employees have raised over $15,000 for the American Cancer Society.
For over 10 years, Federal Savings Bank has participated in the United Way's Day of Caring. A group of FSB employees volunteer to help work at a deserving non-profit organization for a day. Here, a group of FSB employees help do yard work at a youth camp in Strafford.
Each year, Federal Savings Bank employees volunteer to produce an internal campaign to raise funds for the United Way. The staff picks a theme, prepares a breakfast and holds several fundraising activities throughout the year.
Federal Savings Bank partners with Seacoast Media Group and The United Way to produce the annual Spirit of the Seacoast awards. Federal Savings Bank employees serve on the committee that selects deserving volunteers in the community to receive special recognition. FSB grants each recipient a $500 grant to donate to a non-profit organization. To date, FSB has donated over $12,000 to the Spirit of the Seacoast program. In this photo, FSB Vice President, Kelly Glennon, presents a volunteer award to John Miskus, a volunteer for the Dover Adult Learning Center
FSB Vice President, Kelly Glennon, receives the 2006 Volunteer of the Year Award from the Greater Dover Chamber of Commerce.
FSB recently pledged a $50,000 donation to the capital campaign for Cross Roads House, a homeless shelter in Portsmouth. In this photo, FSB employees Kelly Glennon, Deb Scott and John Crisp attend the Cross Road House annual fundraising benefit.