2015 Holiday Closing Schedule
Federal Savings Bank offices will be closed the following dates during the 2015 calendar year.
Thursday, January 1 - New Years Day
Federal Savings Bank is pleased to introduce Simple Switch.
We understand that switching an account can seem complicated, so we’ve created “Simple Switch” to make the process of switching your account(s) from another institution to Federal Savings Bank easier. We invite you to click here to download the forms listed below. Then complete them and bring them with you when you meet with a customer service representative at any one of our five convenient branch locations. No appointment necessary.
Please note that all asterisked (*) forms are required.
Easy Steps to Close an Account
Sure, direct deposits and scheduled automatic payments make switching banks complicated. But you can take steps to make the transition smooth and painless.
Federal Savings Bank was established in 1890 and still offers personal service, competitive rates, and a wide array of investment options for individuals and businesses. We credit our success, in part, to our commitment to our customers, employees, and the communities we serve. Our colleagues work in an environment where teamwork, creativity and initiative is encouraged and rewarded. We offer competitive salaries, ongoing training opportunities as well as a comprehensive benefits package. If you are interested in joining our team, please complete this application and submit with your cover letter and resume to:
Federal Savings Bank
Or apply at any of our branches in Dover, Barrington, Durham, Portsmouth or Rochester. Federal Savings Bank is an equal opportunity and affirmative action employer.
(click for details)
Call Center Manager
The Call Center Manager would be responsible for providing professional, friendly and efficient customer service to customers calling into the Call Center. This position requires the ability to use discretion, thoroughness and sound judgment while resolving customer inquiries, in a courteous manner. The ability to thrive in a fast paced work environment is essential. Must possess a high degree of knowledge of the Bank products, services and delivery platforms; and ability to cross-sell said products and services while recognizing customers' individual needs. Must be able to promote a positive team-building atmosphere and effectively manage, organize, prioritize and accept responsibility of the daily workload. Responsible for the supervision and training of the Switchboard Operator and Call Center Agents, scheduling and assigning work, and conducting performance appraisals.
Additional Responsibilites Include;
Customer Service Representative/Teller Supervisor
Under general supervision and in accordance with established policies and procedures, the incumbent is responsible for overseeing branch teller and platform operations; overseeing the activities of the branch staff and approving transactions requiring a supervisor's approval in the absence of the Branch Manager and Assistant Manager. Develops and maintains knowledge of Federal Savings Bank products and services to enhance referrals and cross-sales of new and existing customers to various departments within the Bank. Additional responsibilities include; opening and servicing customer accounts, accepting loan payments, cashing checks and processing a variety of customer transactions including but not limited to; deposits, account withdrawals, issuing Bank Checks, Money Orders, Travelers Checks, and cash advances. Ensures professional, courteous, and efficient service is given to our customers at all times. Additional responsibilities include;
Locations & Hours
633 Central Avenue*
1650 Woodbury Avenue*
7A Mill Road*
Physical: 6 Eastern Avenue
17 Wakefield Street*
Former major league baseball pitcher and current Psychology Coach for the Boston Red Sox, Bob Tewksbury, made an appearance at the Federal Savings Bank Apple Harvest Day booth. Federal Savings Bank is the proud underwriter of Apple Harvest Day, which is a fall festival produced by the Greater Dover Chamber of Commerce.
Federal Savings Bank employees volunteer every year to participate in the American Cancer Society's Relay for Life Walk. Over the last few years, FSB employees have raised over $15,000 for the American Cancer Society.
For over 10 years, Federal Savings Bank has participated in the United Way's Day of Caring. A group of FSB employees volunteer to help work at a deserving non-profit organization for a day. Here, a group of FSB employees help do yard work at a youth camp in Strafford.
Each year, Federal Savings Bank employees volunteer to produce an internal campaign to raise funds for the United Way. The staff picks a theme, prepares a breakfast and holds several fundraising activities throughout the year.
Federal Savings Bank partners with Seacoast Media Group and The United Way to produce the annual Spirit of the Seacoast awards. Federal Savings Bank employees serve on the committee that selects deserving volunteers in the community to receive special recognition. FSB grants each recipient a $500 grant to donate to a non-profit organization. To date, FSB has donated over $12,000 to the Spirit of the Seacoast program. In this photo, FSB Vice President, Kelly Glennon, presents a volunteer award to John Miskus, a volunteer for the Dover Adult Learning Center
FSB Vice President, Kelly Glennon, receives the 2006 Volunteer of the Year Award from the Greater Dover Chamber of Commerce.
FSB recently pledged a $50,000 donation to the capital campaign for Cross Roads House, a homeless shelter in Portsmouth. In this photo, FSB employees Kelly Glennon, Deb Scott and John Crisp attend the Cross Road House annual fundraising benefit.