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2017 Holiday Closing Schedule

Federal Savings Bank offices will be closed the following dates during the 2017 calendar year.

Monday, January 2 - New Years Day (observed)
Monday, January 16 - Martin Luther King, Jr. Day
Monday, February 20 - President’s Day
Monday, May 29 - Memorial Day
Tuesday, July 4 - Independence Day
Monday, September 4 - Labor Day
Monday, October 9 - Columbus Day
Thursday, November 23 - Thanksgiving Day
Monday, December 25 - Christmas Day
Monday, January 1, 2017 - New Year's Day

Employment

Federal Savings Bank was established in 1890 and still offers personal service, competitive rates, and a wide array of investment options for individuals and businesses. We credit our success, in part, to our commitment to our customers, employees, and the communities we serve. Our colleagues work in an environment where teamwork, creativity and initiative is encouraged and rewarded. We offer competitive salaries, ongoing training opportunities as well as a comprehensive benefits package.

If you are interested in joining our team, please apply at any of our branches or complete this application and submit with your cover letter and resume to:

Federal Savings Bank
PO Box 1099
Dover, NH 03821
Attn: Human Resources
Email: Kristen Collins

Federal Savings Bank is an equal opportunity and affirmative action employer.

"EEO is the Law"   "EEO es la Ley"

apply online 2

Current Openings

Branch Manager (Dover)

GENERAL SUMMARY

In accordance with established policies and procedures, the incumbent is responsible the daily management of the Bank’s branch office; for the development of new business for the branch and for new loan origination. Monitors market trends, is aware of competitors’ products and pricing, and actively participates in community events and organizations. Ensures professional, courteous, and efficient service is given to our customers at all times.

ESSENTIAL JOB FUNCTIONS*

Manage the daily operations of the branch office and ensure consistently high levels of customer service and accurate and efficient operations. Supervise the branch staff; coordinate branch staffing and schedules to ensure adequate coverage at all times. Must oversee staff training and conduct or review annual staff performance appraisals and salary reviews and recommend personnel action as appropriate. Responsible for opening and closing the branch in accordance with established procedures. Oversee branch cash ordering and branch cash records, sign official Bank checks; maintain branch records of signatory authorities, key and combination access, etc. Oversee and assist with teller, ATM and other branch settlement procedures to ensure timely and accurate settlement of cash, cash items and account records. Must inform the Branch Administrator of any settlement or other discrepancies in the branch. Responsible for conducting regularly scheduled branch staff meetings for training and information purposes. Analyze branch activity and prepare management reports as required. Recommend changes in branch operations as appropriate to enhance customer service. Interact with customers as necessary to facilitate customer service or to resolve problems. Perform the duties of other branch staff members when necessary to meet customer needs. Ensure that branch personnel are aware of the Bank’s Referral Program and work directly with employees to establish individual goals that are measurable and attainable. Cross-sell Bank products and services as required by the Bank’s cross-selling program and accurately maintain all sales records. Act as branch security officer to ensure that all Bank security policies are implemented and conduct staff security training as necessary. Coordinate Annual Security Training for all Dover Employees in conjunction with the Dover Police Department and the Compliance Officer. Conduct business development calls with local individuals and businesses to sell new deposit accounts according to sales program guidelines; establish new accounts as a result of business development efforts. Refer leads to other Bank staff members as appropriate. Participate in community events and organizations to establish and further develop sustainable business relationships and public relations. Originate consumer loans within the limits of own lending authority, according to established Bank policy and procedures. Must meet or exceed established objectives for dollar volumes in loan origination. Responsible for providing adequate staffing on a daily basis to meet the demand of the office. Would be responsible for reviewing the vacation/time off schedule to ensure adequate coverage is provided within the branch. Would make recommendations to the Branch Administrator on the need for increased/decreased staffing. Monitor market trends relating to competition, banking products, deposit rates, advertising programs, branch hours, etc. in the branch’s market area. Report to the Branch Administrator on market trends and make recommendations as appropriate. Ensures that Quality Customer Service standards are consistently achieved. Resolves problems, escalating more difficult issues to Branch Administrator. Maintains confidentiality of transactions. Maintains high level of balancing standards. Maintains knowledge of and ensures compliance with Federal and State banking regulations and adheres to all Bank policies and procedures. Maintains a thorough knowledge of the Bank’s products and assists customers in opening and closing accounts and handling customer questions and concerns. Recognizes opportunity to refer customers to other business lines. Adheres to branch security according to company Security Program, exercising dual control according to established policies. Must be available to work Saturdays.

OTHER DUTIES & RESPONSIBILITIES

Participate as a member of the Bank’s Compliance/CRA Committee. Actively participate in industry trade group meetings and educational programs to remain abreast of current issues and requirements affecting Bank operations and job performance. Actively participate in community organizations and events. Represent the Bank in the community. Performs additional duties as requested.

SKILLS/EXPERIENCE/TRAINING REQUIRED

Bachelor’s degree in business or finance or equivalent work experience. Five to seven years in retail banking management, including staff management, sales and business development. Excellent customer service, communication, management, and organizational skills. Strong computer skills and familiarity with various software programs.

WORKING CONDITIONS/PHYSICAL DEMANDS

Physical surroundings are pleasant and comfortable with minimal exposure to injury or other hazards with moderate level of noise. Physical effort required; normally sitting with the freedom of movement on a regular basis; handling of light materials, supplies. Some bending and lifting of cash boxes and currency/coin of approximately 30 lbs. Must also be able to perform routine maintenance tasks such as shoveling, repairs, etc. on the branch facility on occasion.

This position requires self-discipline, attention to detail and strong communication skills.
Must possess a valid driver’s license, be able to drive, have the use of a serviceable automobile that is properly registered with proper liability insurance as required by state law. Visual and manual strain working with computers all day. Must be able to work cooperatively with others.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

 Federal Savings Bank is an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.

Branch Manager (Durham)

GENERAL SUMMARY

In accordance with established policies and procedures, the incumbent is responsible the daily management of the Bank’s branch office; for the development of new business for the branch and for new loan origination. Monitors market trends, is aware of competitors’ products and pricing, and actively participates in community events and organizations. Ensures professional, courteous, and efficient service is given to our customers at all times.

ESSENTIAL JOB FUNCTIONS*

Manage the daily operations of the branch office and ensure consistently high levels of customer service and accurate and efficient operations. Supervise the branch staff; coordinate branch staffing and schedules to ensure adequate coverage at all times. Must oversee staff training and conduct or review annual staff performance appraisals and salary reviews and recommend personnel action as appropriate. Responsible for opening and closing the branch in accordance with established procedures. Oversee branch cash ordering and branch cash records, sign official Bank checks; maintain branch records of signatory authorities, key and combination access, etc. Oversee and assist with teller, ATM and other branch settlement procedures to ensure timely and accurate settlement of cash, cash items and account records. Must inform the Branch Administrator of any settlement or other discrepancies in the branch. Responsible for conducting regularly scheduled branch staff meetings for training and information purposes. Analyze branch activity and prepare management reports as required. Recommend changes in branch operations as appropriate to enhance customer service. Interact with customers as necessary to facilitate customer service or to resolve problems. Perform the duties of other branch staff members when necessary to meet customer needs. Ensure that branch personnel are aware of the Bank’s Referral Program and work directly with employees to establish individual goals that are measurable and attainable. Cross-sell Bank products and services as required by the Bank’s cross-selling program and accurately maintain all sales records. Act as branch security officer to ensure that all Bank security policies are implemented and conduct staff security training as necessary. Coordinate Annual Security Training for all Durham Employees in conjunction with the Durham Police Department and the Compliance Officer. Conduct business development calls with local individuals and businesses to sell new deposit accounts according to sales program guidelines; establish new accounts as a result of business development efforts. Refer leads to other Bank staff members as appropriate. Participate in community events and organizations to establish and further develop sustainable business relationships and public relations. Originate consumer loans within the limits of own lending authority, according to established Bank policy and procedures. Must meet or exceed established objectives for dollar volumes in loan origination. Responsible for providing adequate staffing on a daily basis to meet the demand of the office. Would be responsible for reviewing the vacation/time off schedule to ensure adequate coverage is provided within the branch. Would make recommendations to the Branch Administrator on the need for increased/decreased staffing. Monitor market trends relating to competition, banking products, deposit rates, advertising programs, branch hours, etc. in the branch’s market area. Report to the Branch Administrator on market trends and make recommendations as appropriate. Ensures that Quality Customer Service standards are consistently achieved. Resolves problems, escalating more difficult issues to Branch Administrator. Maintains confidentiality of transactions. Maintains high level of balancing standards. Maintains knowledge of and ensures compliance with Federal and State banking regulations and adheres to all Bank policies and procedures. Maintains a thorough knowledge of the Bank’s products and assists customers in opening and closing accounts and handling customer questions and concerns. Recognizes opportunity to refer customers to other business lines. Adheres to branch security according to company Security Program, exercising dual control according to established policies. Must be available to work Saturdays.

OTHER DUTIES & RESPONSIBILITIES

Participate as a member of the Bank’s Compliance/CRA Committee. Actively participate in industry trade group meetings and educational programs to remain abreast of current issues and requirements affecting Bank operations and job performance. Actively participate in community organizations and events. Represent the Bank in the community. Performs additional duties as requested.

SKILLS/EXPERIENCE/TRAINING REQUIRED

Bachelor’s degree in business or finance or equivalent work experience. Five to seven years in retail banking management, including staff management, sales and business development. Excellent customer service, communication, management, and organizational skills. Strong computer skills and familiarity with various software programs.

WORKING CONDITIONS/PHYSICAL DEMANDS

Physical surroundings are pleasant and comfortable with minimal exposure to injury or other hazards with moderate level of noise. Physical effort required; normally sitting with the freedom of movement on a regular basis; handling of light materials, supplies. Some bending and lifting of cash boxes and currency/coin of approximately 30 lbs. Must also be able to perform routine maintenance tasks such as shoveling, repairs, etc. on the branch facility on occasion.

This position requires self-discipline, attention to detail and strong communication skills.
Must possess a valid driver’s license, be able to drive, have the use of a serviceable automobile that is properly registered with proper liability insurance as required by state law. Visual and manual strain working with computers all day. Must be able to work cooperatively with others.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. 

Federal Savings Bank is an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.

 Part-Time Customer Service Representative (Portsmouth) 

A part-time Customer Service Representative position is open in our Portsmouth location. Under general supervision and in accordance with established policies and procedures, the incumbent is responsible for opening and servicing customer accounts, accepting loan payments, and cashing checks. Develops and maintains knowledge of Company product and service offerings to promote FSB products and services and refer new and existing customers to appropriate individual(s) for further detailed information. Additional responsibilities entail processing a variety of customer transactions including but not limited to: deposits, account withdrawals, issuing Bank Checks, Money Orders, Travelers Checks, and cash advances. Ensures professional, courteous, and efficient service is given to our customers at all times. 

  • Must have a positive attitude; the ability to follow the direction of their supervisor and the ability to work well with peers.
  • High School graduate or GED is required. Experience in handling cash and dealing with the public as cashier or teller is essential.
  • Must be willing to travel and report to any of our local branches if necessary, whether temporary or permanent.
  • Must be in current position for a minimum of six months.
  • Requires candidates have the ability to communicate effectively; to lift cash boxes and currency/coin bags of approximately 30 pounds; good people skills and computer experience in Word and Excel.
  • Saturday coverage will be are required.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Federal Savings Bank is an equal opportunity employer and Affirmative Action Employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, gender identity, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, genetic information, age, protected veteran or military status, or any other basis protected by law. Disabled applicants requiring reasonable accommodation in the application and/or interview process should notify the Human Resources Department.

Locations & Hours

 

Customer Care Team- New Extended Hours!

Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 1:00pm

603-742-4680 or toll free 800-462-2265
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Dover, NH

633 Central Avenue*
Dover, NH 03820
603-742-4680
FAX 603-742-7905

Lobby:
Monday - Friday: 9:00am - 5:00pm
Saturday: 8:30am - 12:30pm

Drive-up:
Monday -Thursday: 8:00am - 5:00pm
Friday: 8:00am - 6:00pm
Saturday: 8:30am - 12:30pm

 

Portsmouth, NH

1650 Woodbury Avenue*
Portsmouth, NH 03801
603-431-2212
FAX 603-436-6095

Lobby:
Monday - Friday: 9:00am - 5:00pm
Saturday: 8:30am - 12:30pm

Drive-up:
Monday - Thursday: 8:30am - 5:00pm
Friday: 8:30am - 6:00pm
Saturday 8:30am - 12:30pm

One Market Square* (ATM only)

 

Durham, NH

7A Mill Road*
Durham, NH 03824
603-868-1111
FAX 603-868-5107

Lobby:
Monday - Friday: 9:00am - 5:00pm
Saturday: 8:30am - 12:30pm

 

Barrington, NH

Physical: 6 Eastern Avenue
Mailing: PO Box 70
Barrington, NH 03825
603-664-9327
FAX 603-664-9109

Lobby:
Monday - Friday: 9:00am - 5:00pm
Saturday: 8:30am - 12:30pm

Drive-up:
Monday - Thursday: 8:30am - 5:00pm
Friday: 8:30am - 6:00pm
Saturday: 8:30am - 12:30pm

 

Rochester, NH

17 Wakefield Street*
Rochester, NH 03867
603-332-3740
FAX 603-332-3974

Lobby:
Monday - Friday: 9:00am - 5:00pm
Saturday: 8:30am - 12:30pm

Drive-up:
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 6:00pm
Saturday: 8:30am - 12:30pm

*ATM Locations

Toll-free 1-800-462-2265

Privacy Policy

Click here to view Federal Savings Bank's Privacy Policy.

About Federal Savings Bank

Since 1890, Federal Savings Bank has been helping people here at home reach their financial goals the old-fashioned way. The personal way. The right way.

Federal Savings Bank is a true community bank, a "mutual" bank. That means we're owned by our depositors — you and people just like you. So we really have to work hard for our customers and the community around us. Stop in and see the difference. Our staff works hard to let you know just how valuable you are to us.

Whether you bank in Dover, Barrington, Durham, Portsmouth or Rochester, we guarantee you'll get the most personal service, competitive rates, and the widest array of investment options and loan services. So while the other banks work hard for their stockholders, you can take stock in the fact that Federal Savings Bank works hard for you.

Background

Federal Savings Bank, headquartered in Dover, New Hampshire, has served residents of the seacoast area of New Hampshire since 1890. Opened under the name of Dover Co-operative Savings Fund and Loan Association, its original meeting was held in the Cocheco Hose Company on First Street, where the Municipal Parking Lot is presently located. For over 65 years, the Bank, known as Dover Co-operative Bank and later as Dover Federal Savings and Loan Association, was housed in the Walker Block at the corner of Locust and Washington Streets. The present main office facility at 633 Central Avenue was constructed in 1972. The bank’s name was changed to Federal Savings Bank in 1983 to reflect a growing customer base in areas outside of Dover.

Board of Directors

The Board of Directors of Federal Savings Bank is comprised of a group of established, local business people who are committed to Federal Savings Bank's mission. Many Board members can be seen in the community supporting events and area non-profit organizations. FSB Board members include: Patricia Barbour, Michael Bolduc, James Jalbert, TJ Jean, Dana C. Lynch, James J. O'Neill, Jr., James Schulte, and Janet Sylvester. 

 

 

Community Gallery

Bob Tewksbury

Former major league baseball pitcher and current Psychology Coach for the Boston Red Sox, Bob Tewksbury, made an appearance at the Federal Savings Bank Apple Harvest Day booth. Federal Savings Bank is the proud underwriter of Apple Harvest Day, which is a fall festival produced by the Greater Dover Chamber of Commerce.

Relay for Life

Federal Savings Bank employees volunteer every year to participate in the American Cancer Society's Relay for Life Walk. Over the last few years, FSB employees have raised over $15,000 for the American Cancer Society.

Day of Caring

For over 10 years, Federal Savings Bank has participated in the United Way's Day of Caring. A group of FSB employees volunteer to help work at a deserving non-profit organization for a day. Here, a group of FSB employees help do yard work at a youth camp in Strafford.

United Way

Each year, Federal Savings Bank employees volunteer to produce an internal campaign to raise funds for the United Way. The staff picks a theme, prepares a breakfast and holds several fundraising activities throughout the year.

Spirit of the Seacoast

Federal Savings Bank partners with Seacoast Media Group and The United Way to produce the annual Spirit of the Seacoast awards. Federal Savings Bank employees serve on the committee that selects deserving volunteers in the community to receive special recognition. FSB grants each recipient a $500 grant to donate to a non-profit organization. To date, FSB has donated over $12,000 to the Spirit of the Seacoast program. In this photo, FSB Vice President, Kelly Glennon, presents a volunteer award to John Miskus, a volunteer for the Dover Adult Learning Center

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