Smart Chip Debit Cards
Frequently Asked Questions
What is a Smart Chip card?
A Smart Chip card is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions.
These cards, already in use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.
Is a Smart Chip card more secure than magnetic stripe cards?
Yes. Smart Chip cards add an additional layer of security to the safeguards that already protect cards. Each time a cardholder uses their chip card it generates a code that is unique to that transaction. This makes it harder to counterfeit a card or to use it fraudulently for in-store purchases.
Can a Smart Chip card be used anywhere?
Smart Chip cards can be used virtually anywhere this brand of card is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, cardholders will insert their card during the transaction. In the U.S., cardholders will still be able to ‘swipe’ their card to make a payment if a merchant has a regular terminal. They will need a PIN to be able to make a transaction at an ATM.
How do cardholders use a Smart Chip card?
Start the payment process by swiping your card. If the merchant’s terminal is chip-enabled, you will be prompted to insert your card.
If the terminal is not chip-enabled, the transaction will process as it normally does from the initial swipe.
Can Smart Chip cards be used at an ATM?
Yes. For ATM transactions, cardholders will insert their card into the terminal and follow the instructions on the screen. Depending on the type of ATM, they might be prompted to re-insert their card. They will leave the card in the ATM until the transaction is complete and the card is released. Then they will remove their card and any money they might have withdrawn.
What happens if a chip card is lost or stolen?
To report a lost or stolen Smart Chip card during non-banking hours please call 1-800-554-8969. Should you discover your Smart Chip card is lost or stolen during normal banking hours, please contact a customer service representative at 1-800-462-2265.
How are they protected?
All cards that we issue come with 'zero liability protection,’ so cardholders are not held liable for unauthorized transactions if a card is stolen, lost or fraudulently used at a merchant or online. It is important that they promptly report a lost or stolen card or any suspicious transactions. Remind them to check the applicable agreement for their account on liability and reporting requirements for unauthorized transactions.
For more information about Smart Chip cards, stop by any of our convenient locations or call our Customer Care Team< at 1-800-462-2265.