Frequently Asked Questions
Is Mobile Banking safe?
Mobile Banking uses encryption and multi-factor authentication to keep your account information safe. However, it is always best to practice safety precautions to ensure that your account details remain secure. Learn more about online banking and security information here.
What Online Banking features can I use through Mobile Banking?
Most features available through Online Banking will be available in Mobile Banking. You can view your accounts, make transfers, pay bills and find your local Federal Savings Bank Branch or ATM. eStatements are not available through Mobile Banking.
What should I do if I can't log into Mobile Banking?
What should I do if my mobile device is lost or stolen?
If during normal business hours, Monday-Friday 8am-5pm, contact the eBanking team at (603)-742-4680. If it is outside normal business hours, log into Online Banking, go to the My Options tab and select the stop using this phone under the Manage My Device section.